Terms & Conditions of Business

All hire charges start from and finish at the offices of TLC Executive Chauffeurs (herein referred to as ‘the Company’) in Farnborough Hampshire.

The travel allowances from our offices to the collection point and vice versa are as follows:

Central London 60 mins, Heathrow Airport 30 mins, Gatwick and Luton 1 hr, Stanstead & Biggin Hill 1hr & 30 mins, and Southampton Docks 1 hr.

Excess will be charged at the prevailing hourly rate.

Incurred car parking fees will be charged at cost.

London Congestion Charge, if applicable, will be charged at cost.

Any quotation made by ‘The Company’ does not constitute an offer to contract.

Cancellations made 24 hours prior to the collection time will be subject to the full amount of the price quoted.

Cancellations made 48 hours prior to collection time are subject to 50% of the price quoted.

Rates are subject to alteration without prior notification.

All account holders will be notified one month prior to any price increases.

If it is necessary for our chauffeurs to have overnight accommodation this will be charged at £80.00 within the UK and & £100.00 within Europe excluding VAT at the current rate.

A surcharge of 50% will be added to the current tariff for services provided on bank and public holidays. Christmas Day, Boxing Day and New Years Eve are by prior negotiation.

In the event where a passenger has an excess of baggage, ‘the Company’ reserve the right to refuse any luggage or property in the car which in our opinion would result in the vehicle being damaged or unsafe to drive on the road.

Unless otherwise instructed, routes traveled will be at the driver’s discretion, in accordance with road and weather conditions.

The Company’ accepts no responsibility for delays howsoever caused.

The Company’ reserve the right to substitute any other vehicle and or driver according to demand.

The Company’ accepts no responsibility for any additional expense or loss caused at the time or thereafter from the breakdown of a vehicle, or damage to personal property from any part of the vehicle.

The Company’ accepts no responsibility for any loss or damage to any luggage or property carried within or on our vehicles howsoever such loss or damage may be caused.

All hires must be fully paid in advance except where the hirer has a credit account wherein payment is due within 14 days from the date of invoice.

Where ‘The Company’ makes arrangements on behalf of the client, provided by a third party, it does so as the agent of the client. Any terms and conditions imposed by the third party operator through ‘The Company’ shall be binding on the client.

The Company’ reserves the right under the late payment of commercial debt act (1998) to add interest to any outstanding amount after forty five days from date of invoice at a rate of 4% over base rate.

The Company’ expressly prohibit any person other than our chauffeurs to drive our vehicles.

Clients will be held responsible for any damage caused by them to vehicles they are travelling in.

Account facilities are available for registered UK and international companies.

These terms and conditions are subject to change without prior notice.